Cancellation Policy

At Spectrum Mind, we understand that circumstances can change. To help us manage our clinics effectively and ensure fair access to appointments, please take a moment to review our cancellation policy before booking.

Confirming Your Appointment

Please ensure you have confirmed the date, time, and clinic location with our administrative team prior to booking your appointment.

Cancelling or Rescheduling

We understand that plans can change. If you need to cancel or reschedule your appointment, please email us at info@spectrummind.co.uk.

Fees:

• More than 14 days before: Administrative charge only
• 7–14 days before: 50% of appointment fee
• 48 hours to 6 days: 75% of appointment fee
• Under 48 hours or no-show: 100% of appointment fee

These charges reflect clinic room booking, administration time, and payment platform fees already incurred.

We are always happy to reschedule your appointment where possible.

Why We Charge Cancellation Fees

Late cancellations leave limited time for us to offer the slot to someone else. These charges help us protect clinician time and maintain a reliable, efficient service.

How to Cancel or Reschedule

You can contact our team via:

• Email: info@spectrummind.co.uk
• Phone: 020 3026 5776

We appreciate your understanding and cooperation.